Privacy Policy

Last Updated: December 14, 2025

1. Introduction

Welcome to Khameran LLC (Help) ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Use our services
Contact us for support
Communicate with service providers or customers

This information may include:

Name and contact information (email address, phone number)
Profile information
Service address and location data
Payment information (processed securely through third-party payment processors)
Communication preferences

2.2 Authentication Information

When you sign in using Google Sign-In or other third-party authentication providers, we receive:

Your name
Email address
Profile picture
Unique identifier from the authentication provider

2.3 Automatically Collected Information

We automatically collect certain information when you use our services:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, pages visited, time spent on pages)
Usage data (features used, actions taken within the app)
Location data (when you grant permission for location services)

3. How We Use Your Information

We use your personal information for the following purposes:

Provide Services: To facilitate service bookings, connect customers with service providers, and manage transactions
Account Management: To create and manage your account, verify your identity, and provide customer support
Communications: To send you service notifications, updates, booking confirmations, and respond to your inquiries
Improvement: To analyze usage patterns, improve our services, and develop new features
Security: To protect against fraud, unauthorized access, and ensure platform safety
Legal Compliance: To comply with legal obligations and enforce our terms of service
Marketing: To send promotional materials (with your consent, where required by law)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

When you book a service, we share necessary information (name, contact details, service address) with the assigned service provider to fulfill your request.

4.2 With Third-Party Service Providers

We work with trusted third-party companies to help us operate our business:

Cloud hosting providers (Google Cloud Platform, Firebase)
Payment processors
Analytics services
Communication services (email, SMS)
Customer support tools

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls and authentication requirements for employees
Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a machine-readable format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing your personal information
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at legal@helpMobileApp.com

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences
Understand how you use our services
Improve user experience
Analyze trends and gather statistical information

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: legal@helpMobileApp.com
Support: support@helpMobileApp.com

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

15. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your data based on:

Consent: When you provide explicit consent
Contract: To fulfill our contractual obligations to you
Legal Obligation: To comply with legal requirements
Legitimate Interest: For our legitimate business interests, provided your rights are not overridden